Frequently Asked Questions (FAQ)
How long will it take to get my order once it's placed?
Order turnaround time varies based on current demand. The most up-to-date lead time is listed at the top of our homepage. If you have questions before placing your order, feel free to reach out using our Contact Form.
Will Kydex® cause excessive wear to my equipment?
All holsters cause some degree of finish wear over time due to regular use. However, Kydex® tends to cause less wear than leather, which can trap dirt and debris that scratch surfaces. Kydex® is easy to clean—just rinse it with water.
If you're primarily concerned with keeping your equipment pristine, consider a display case instead. Duty gear is like a quality ratchet set—built to work, not just to look pretty. A little wear is part of the job.
Do you offer military, law enforcement, or first responder discounts?
Yes! Omega Holsters offers a 10% discount for:
- Active & retired military
- Law enforcement
- Firefighters
- EMTs
- Dispatchers
To receive your discount:
- Use our Contact Form and submit from an official email address (e.g., .mil, .gov).
- If you don’t have an official email, send a legible copy or photo of your credentials.
- We’ll reply with a coupon code to apply during checkout.
Do you offer free shipping?
No. Due to continued increases in shipping costs, we no longer offer free shipping.
If it helps, we could raise the product price and say shipping is free—but we prefer to be honest with you.
Do you offer wholesale pricing?
No, we do not offer wholesale pricing at this time.
My holster feels too tight. How do I adjust it?
If your holster has 1–2 Phillips screws with rubber grommets, these are your retention adjustment screws:
- Turn clockwise to tighten
- Turn counterclockwise to loosen
If your holster has a Magazine Retention Device (MRD):
- You'll see 2 parallel Phillips screws with a plastic base (not rubber).
- Use the provided Allen key to adjust the silver set screw on the side of the MRD.
- Do not attempt to turn the mounting screws—those are thread-locked.
⚠️ Please do not modify your holster. Physical alterations void your warranty.
I ordered a 1.5" belt clip but now I have a wider belt. Can I get a larger clip?
Yes! You can order replacement attachments and larger clips directly from the Attachments section on our website.
I lost my holster hardware! What should I do?
If you've lost screws or mounting hardware, contact us and we’ll help you out. Depending on how long it's been since your purchase, we may send replacements or recommend purchasing our Spare Hardware Kit.
Still have questions?
No problem—email us at info@omegaholsters.com or use our Contact Form. We'll get back to you as quickly as possible. Most emails are returned on the weekends.